Once you receive a confirmation of payment, your reservation is guaranteed. In order to maintain our commitment to all of our guests, Dive Rarotonga operates cancellation policy as follows:
NOTE: For shop bookings the full amount is required to make a booking
If you cancel your dives/package, for whatever reason, the cancellation policy is as follows:
For multiple dive packages, all dives are to be paid for in full prior to diving on the first day of the dives.
*A no show for whatever reason, including but not limited to flight delays, hangovers or just not getting out of bed will mean loss of payment!
For guided dives you may change the date of your reservation for free if you advise us more than 48 hours before the dive date and alternative dates are available. This can be done via email or by phoning (+682) 21.873 or FREE in the Cook Islands on 0800 DIVE. We do not allow swapping booked dives from one person to another.
If you cannot complete scheduled dives due to ill health, there will be no refund. If we have space available and can arrange new dive dates to finish your dives, we will happily move your dive dates. If you require a letter for travel insurance purposes to claim the value of these dives we are happy to oblige. As we said, all changes are subject to availability.
For divers that have been out of the water for over 12 months we strongly suggest that you book a refresher before your dives. If you do not book a refresher and our dive masters/instructors believe safety is an issue you will not be allowed to enter the water.
Our guided dives are guided by a dive professional. This dive leader is not there to compensate for divers who have been poorly trained or are incapable of diving due to lack of knowledge, or who have fitness issues. If you believe you need special help, book an instructor led experience instead.
This deposit is NON-REFUNDABLE for any reason - Why?.. This is because we have to pay SSI when we register you for online training and spaces for courses are limited.
This deposit is NON-REFUNDABLE for any reason - Why?.. This is because we have to pay PADI when we register you for online training and spaces for courses are limited.
If you cancel your Try Scuba session or PADI/SSI Referral course, for whatever reason, the cancellation policy is as follows:
If you cannot complete a scheduled course part way through due to ill health or another reason, there will be no refund.
For most courses there is a theory element to complete for knowledge development that includes online training. This online training is compulsory and must be completed BEFORE the start of the course. If you do not complete the study prior to arriving on the island it may be difficult whilst here due to internet speeds on Rarotonga. You will not be able to start the course if this theory is not completed and we do not refund your deposit!
We have a minimum age requirement of 16 years for our standard guided dives, 14 years for Discover Scuba and the PADI Scuba Diver course. This increases to 16 years for other courses/experiences up to Adventure and Advanced Open Water and 18 years for Rescue - Instructor.
Your credit card will be charged as soon as your reservation can be confirmed - this is normally within 24 hours of sending your reservation to us. If the date that you choose is unavailable Dive Rarotonga will offer an alternative day or time and confirm this with you before making any charges to your card.
Dive Rarotonga would like you to you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our dives packages and courses. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.
On the day of your dive, you must bring your credit card and your qualification card with you. For more details, check in our store on arrival.
All diving is weather permitting, so, if for weather or any reason be it mechanical or staff sickness Dive Rarotonga has to cancel dives the following refunds apply.
Certified dive trips and Try Scuba: If Dive Rarotonga must change your diving date or time, you will be offered a full refund or alternative dates. For part completed dive packages this refund will be pro rata of the dive trips completed.
Courses: If the diving times on courses need to be changed by us and alternatives dates are not suitable, you will only be charged for the proportion of the course you complete. Full details of our individual dive course refund policy are available on request.
Updated 1st Nov 2015