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Wind: ENE at 3 mph (6 km/h)  27C (81F)     Update: 19th Oct 2008

 
     
Reservation Policies
     
Cancellations and Changes

Once you receive a confirmation of payment, your reservation is guaranteed. In order to maintain our commitment to all of our guests, Dive Rarotonga operates cancellation policy as follows:

Dive Courses/Experiences from Discover Scuba Diving to Rescue Diver - $100NZ deposit required

  30 days or more to course date - full refund of deposit less credit card transaction fee
  Less than 30 days - full amount of deposit will be retained

Dive Master $350NZ deposit required

  30 days or more to course date - full refund
  Less than 30 days - full amount of deposit will be retained

IDC $paid in full to book

  90 days or more to course date - full refund less credit card transaction fee
  60 - 89 days - 60% of course fee will be retained
  Less than 60 days full course fee will be retained
  

Dives - full payment required to make a booking

  30 days or more to dive date - full refund of deposit less credit card transaction fee
  15 - 29 days - 50% refund
  14 - 5 days - 25% refund

  Less than 5 days - full amount will be retained

You may change the date of your reservation for free if you advise us more than 48 hours before the dive date. This can be done via email or by phoning (+682) 21.873 or FREE in the Cook Islands on 0800 DIVE.
All changes are subject to availability.

Charges to your card

Your credit card will be charged as soon as your reservation can be confirmed - this is normally within 24 hours of sending your reservation to us. If the date that you choose is unavailable Dive Rarotonga will offer an alternative day or time and confirm this with you before making any charges to your card.

Credit Card Safety

Dive Rarotonga would like you to you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our dives packages and course. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

On the day of your dive, you must bring your credit card and your qualification card with you.

Changes made by Dive Rarotonga

All diving is weather permitting, so, if for any reason Dive Rarotonga must change your diving date or time, you will be offered a full refund or alternative dates.

If the diving times on courses need to be changed, and alternatives dates are not suitable, you will only be charged for the proportion of the course you have completed.

If you have any questions that we have not covered, please feel free to contact  us via email  or, If you prefer to speak to someone in person, please call us at (+682) 21.873, or free in the Cook Islands on 0800 DIVE.

    
    
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Dive Rarotonga, PO Box 38, Rarotonga, Cook Islands, South Pacific. Tel: +682 21873 or info@diverarotonga.com